Inside Sales / Customer Support

POSITION TITLE: Inside Sales/Customer Support
COMPANY: G P Roadway Solutions
LOCATION: Kauai Branch
REPORTS TO: Kauai Operations Supervisor
STATUS: Non-Exempt
WORK SCHEDULE: Monday - Friday 7am - 3:30pm

PRINCIPAL DUTIES
1. Handles incoming calls and walk-in customers in a timely, courteous and efficient manner; processes sales orders while promoting and developing positive business relationships.
2. Merchandises the showroom, ensuring that shelves are appropriately stocked and showroom is neat and clean; fills customer orders, including retrieving material from the warehouse.
3. Provides administrative support for the Branch; prepares letters and memos; handles bank deposits, reconciliations and recordkeeping; maintains Branch files; ensures appropriate levels of office supplies; manages the department's petty cash box.
4. Prepares documentation for all outbound shipment and schedules for delivery/pickup.
5. Produces a variety of reports, including but not limited to, shipping logs, open orders, past due accounts and customer activity.
6. Prepares price quotes and/or researches product information in response to customer requests.
7. Ensures that product knowledge is updated and current.
8. Assists Manager with the scheduling of jobs; including outside sales as needed.
9. Assists with inventory control, including annual year-end inventory count.
10. Performs other duties as assigned.
11. Promotes awareness of and follows Company and general safety policies.
12. Exhibits a core understanding of mutual respect and good customer service orientation in interactions with all people in the workplace

PRINCIPAL REQUIREMENTS
1. High School Graduate
2. 6 months relevant experience in a similar operation; familiarity with Traffic Control highly preferred.
3. Working knowledge of Word, Excel, Email. Adaptable to in-house software. Sufficient keyboarding skills to complete tasks in a timely manner. 10 key by touch.
4. Uses basic math functions to perform daily tasks.
5. Must be able to read and understand business documents and compose memos and other correspondence.
6. Good organizational administrative skills to multi-task effectively. Ability to work independently and complete tasks in a timely manner. Excellent interpersonal skills to ensure effective internal and external communications.
7. Able to lift and carry up to 25 lbs. regularly.
8. Valid Hawaii driver's license, Favorable Driver History Record and ability to meet DOT
requirements for Non-CDL commercial drivers.

VACCINATION GUIDELINES:

Grace Pacific, LLC and its subsidiary companies are committed to complying with all applicable state and federal laws, as well as state, federal, and private contractor mandates related to COVID-19 vaccination. Grace Pacific LLC, and its subsidiaries, therefore, require all employees to be fully vaccinated against COVID-19. Reasonable accommodations will be considered for medical and religious reasons, as required by law and in accordance with company policy.

EOE / M / F / V / Disabled

Current Openings for Inside Sales / Customer Support Jobs at Grace Pacific LLC