Dispatcher, Rentals

Principal Duties

• Takes walk-in, phone, fax and email job orders. Works collaboratively with
Warehouse Foreman, Operations Supervisor, and Manager to establish priorities
and confirm availability of equipment.
• Coordinates with the mechanics department to make trucks / equipment available as
needed for maintenance or repairs. Alerts mechanics department of on the road
break downs that require a trouble call.
• Based on projected work- loads and man power requirements, coordinates with the
Operation Supervisor(s) to schedule crews effectively on a weekly basis.
Scheduling to include changing existing man power shifts (day to night / night to
day).
• Based on immediate work-load, creates a daily schedule and assigns jobs as
necessary. Matches job type and/or requirements with various skill sets of crew
members. Rotates jobs so there is an even distribution of job types to qualified crew
members.
• Reviews quotations, service agreements, purchase orders or work orders to ensure
that equipment and man power are allocated properly to fulfill service requests as
budgeted or quoted.
• Reviews job orders against work logs for payroll processing and compiles
appropriate paperwork for timely submission to Operations Supervisor for final
verification and approval.
• Receives customer complaints, investigates issues and refers information on
problematic customers to the Operations Supervisor for follow-up.
• Ensures that rental services are rendered as ordered or rescheduled as necessary,
that the crew driver thoroughly completes the rental order form after jobs are
completed, and that all order forms are routed to the Manager for review in a timely
manner for invoicing.
• Using completed rental order forms, calculates billing costs for traffic control and
fencing billings. Forwards Standard Order forms for review by Manager in a timely
manner to support financial reporting.
• Maintains department files and records in accordance with established procedures
to ensure easy retrieval of records as needed by department staff.

Principal Requirements

• Good organizational and administrative skills to multi-task effectively.
• Ability to work independently and complete tasks in a timely manner.
• Ability to work flexible hours as needed.
• Lifting, pulling pushing up to 25 lbs.
• Excellent interpersonal skills to ensure effective internal and external
communications.

Skills/Knowledge:

Math: Uses basic math functions to perform daily tasks.

Reading: Must be able to read and understand business documents and read
road maps.

Computer: Working knowledge of Word, Excel, Email; aptitude to learn inhouse systems; keyboarding skills sufficient to complete daily tasks in a timely manner.

10 key by touch.

Licenses: Not Required

Education: High School Diploma or equivalent required

Experience: 6 months experience in a similar operation, such as equipment rental operation, sales/retail environment, civil construction, government agency related to road work and/or safety. Familiarity with traffic control helpful.

Current Openings for Dispatcher, Rentals Jobs at Grace Pacific LLC